Q1: How can I customize my logo?
Send us your high-resolution logo. We'll provide drafts for your confirmation, make samples for approval, and start production after confirmation.
Q2: Can you ship to my agent in China?
Yes, please contact your agent and share their details with us.
Q3: How many shops do you have, and where?
Over 9,300 shops worldwide.
Q4: Can you customize logos or packaging?
Yes, we also support creating new models.
Q5: What is your MOQ?
50 pieces.
Q6: What is your lead time?
7–25 days.
Q7: What certifications do you have?
ISO9001, BSCI, CE, ROHS, FCC, KC, PSE, etc.
Q8: Are you a manufacturer?
Yes, we focus on R&D, punctual delivery, and strict quality assurance.
Q9: Can I get samples, and what's the MOQ?
MOQ is 1 piece; samples are delivered within 1–3 days.
Q10: Are samples free?
Pay initially, and the cost is refunded for orders of 100+ pieces.
Q11: Do you support OEM/ODM?
Yes.
Q12: What payment methods do you accept?
T/T, PayPal, Western Union, bank transfer, Alibaba Trade Assurance, WeChat, and Alipay.
Q13: How do you control quality?
Quality is checked at every stage: incoming materials, production, and final inspections.
Q14: What is your after-sales service?
12-month warranty. Defective items are replaced in the next order.
